Frequently Asked Questions

 

How can I get information about my account?
You may access your deposit and loan accounts by securely logging in to CrossFirst Bank eBanking. Visit Personal eBanking Demo for a tour of these services. Register for access to personal accounts. Once enrolled in eBanking, you may also enroll in CrossFirst Mobile Banking for your phone or mobile device.

If you prefer, you may speak with a Client Care Specialist from 7 a.m. to 7 p.m., Monday thru Friday, at 1-844-261-2548. Or visit any CrossFirst Bank.

To register for access to business accounts, please speak to your CrossFirst banker or call a Client Care Specialist at 1-844-261-2548 for more information.

TOP

How do I change my mailing address for my account(s)?
Personal Accounts: Clients may securely change their address online via Personal eBanking under the Customer Service tab. You may also call Client Care at 1-844-261-2548 and request a change of address form be sent to you for signature.

Business Accounts: Authorized business contacts may call Client Care at 1-844-261-2548 to request an address change or they may email with a request. For security purposes, a Client Care Specialist will send the authorized signer a change of address form to complete and return to CrossFirst Bank.

TOP

Why was my debit card transaction declined?
To determine the particular issue with your CrossFirst Bank debit card, please call Client Care at
1-844-261-2548, 7 a.m. – 7 p.m., Monday thru Friday.

There are several potential issues, not limited to the following:

  • Purchase(s) exceed the limit on the card
  • Number of purchases in a business day exceed limit
  • Excessive reject tries
  • Expiration date/new card is needed
  • PIN number has been entered incorrectly

TOP

How do I report my debit card lost or stolen?
Please contact CrossFirst Client Care at 1-844-261-2548, immediately. Before or after the hours of
7 a.m. – 7 p.m., Monday thru Friday, please contact our 24-hour debit card support line at
1-800-236-2442.

TOP

I am traveling outside my normal spending areas, do I need to contact the bank?
To ensure that your debit card will be easily accepted while you are traveling, we encourage you to call CrossFirst Client Care at 1-844-261-2548 and inform them of the dates and place(s) where you are traveling.

TOP

How can I access my account statement?
Personal Accounts: Statements are available online in Personal eBanking. Login, click on the Accounts tab, then select Statements. If you haven’t already designated your delivery preference from paper to electronic then select “Change Statement Delivery Method” and click Online. Once enrolled, you may choose between Last Statement and All Statements.

Business Accounts: The last 18 months of account statements are available online in Business eBanking. To access the statements you must change the delivery method from paper to electronic through the online portal. At the Welcome page, please select the Reports tab, then select Statements and Documents. On this page, select “View and maintain document preferences,” then change the account(s) from paper to online. When you have the delivery preference set to online, simply select the account you want to access statements from and click continue. A list of statements will appear for you to select or you can click on “search for older or specific document.”

For further questions or issues with accessing business account statements please contact CrossFirst Bank Client Care at 1-844-261-2548.

TOP

I forgot my User ID/Password for online banking, what should I do?
Personal Accounts: If you have forgotten your User ID, please contact Client Care at
1-844-261-2548. To reset your password, Login with your User ID and select “Forgot your password?” under the Password box on the Sign in to CrossFirst Personal eBanking screen. If you continue to have issues, please contact the Client Care team at 1-844-261-2548.

Business Accounts: For questions regarding your Company ID/User ID/Password please contact Client Care for assistance at 1-844-261-2548.

TOP

How do I enroll in Mobile Banking?
Personal Accounts: To enroll in CrossFirst Mobile Banking, you must first Login to the CrossFirst Personal eBanking website. Select “Add a mobile device” under the Mobile Banking Center and follow the prompts. After you have completed these steps, download the free CrossFirst Bank Mobile app (visit Google Play for Android devices and App Store for Apple devices). After installation of the app, sign on to your mobile device using your CrossFirst Personal eBanking User ID and Password. There will be a series of security questions you must answer to authenticate your mobile banking account.

Business Accounts: For questions regarding business mobile banking and mobile deposit, please contact your business banker or Client Care at 1-844-261-2548.

TOP

Can I transfer funds between a CrossFirst Bank account and an account at another financial institution?
Yes, Personal eBanking clients are able to securely transfer money between banks with the external transfer1 feature in Personal eBanking. Alternatively, a wire transfer can be used to transfer money between banks. For additional questions please contact Client Care at 1-844-261-2548.

Business Banking Clients may use the Account-to-Account Transfer2 feature through Business eBanking or request a wire transfer between bank accounts. For additional questions, please speak to your business banker or contact Client Care at 1-844-261-2548.

1The external transfer feature varies by account type and ownership. For details, contact the bank to ensure you have a qualifying account.

2The Account-to-Account feature does require additional setup and approval from CrossFirst Bank.

TOP

What is CrossFirst Bank’s ABA Routing Number and/or SWIFT Code?
ABA Routing No. 101015282
SWIFT Code: CSFFUS44
For further details or for wire questions, please contact Client Care at 1-844-261-2548.

TOP

What are the daily cut-off times for CrossFirst Bank services?
Bank Deposits: Same as latest business hours (usually drive-up close time)* - varies by bank location, see hours.
Mobile Deposits: 7:00 p.m. Monday - Friday*
ATM Deposits: 4:00 p.m. Monday - Friday*
Remote Deposit Capture: 8:00 p.m. Monday - Friday*
Incoming Wire: 5:00 p.m. Monday - Friday
Domestic Outgoing Wire: 4:00 p.m. Monday - Friday
International Outgoing Wire: 2:30 p.m. Monday – Friday

*Deposits made after the service deadline or made on a Federal Observed Holiday will post the following business day.

TOP

Federal Holidays Observed
New Year’s Day
Martin Luther King, Jr. Day
President’s Day
Memorial Day
Independence Day
Labor Day
Columbus Day
Veteran’s Day
Thanksgiving Day
Christmas Day

TOP

 

2014-2018 CrossFirst Bank.  All rights reserved.

You are leaving CrossFirst Bank's Web Site

The website you have selected is an external one located on another server. CrossFirst Bank has no responsibility for any external website. We neither endorse the information, content, presentation, or accuracy nor make any warranty, express or implied, regarding any external site.

Proceed Cancel
×

Unsecure Email Disclosure

Your privacy is very important to us. We would like to advise you that Internet email is not secure. Please do not submit any information that you consider confidential. We recommend you do not include your social security number, account number, debit card number or other specific identifying information.

Continue Cancel
×